I have just finished writing a negative Yelp review about the Michaels Arts and Crafts Store in North Vancouver. Here is the link to my review: Yelp Review of Michaels North Vancouver, Canada
This is my complaint. Two or three months ago, I purchased a bottle of Zip Dry Adhesive from Michaels. When I went to use the glue, I discovered it was dried up sold and unusable. I had not saved the sales receipt, so I did not ask for a refund.
I went back to the store to purchase more Zip Dry Adhesive, which I use frequently in my various projects. I discovered that every bottle was dried up and could not be used. At that time, there were perhaps three bottles of this glue on the shelf. I commenced notifying Michaels staff of this problem. but nothing happened. Over time, two bottles disappeared. I assume someone may have purchased them.
On one occasion, a male employee removed the remaining unusable bottle at my urging. I believed the problem was solved, but the next time I went to the store, the dried up glue had been returned to the shelf.
Since I began bringing this unusable adhesive to the attention of the store personnel, I have reported it a total of SIX times.
Initially I believed that the glue was an innocent mistake. However, after six reports and one incident of the product being removed and then returned to the shelf, I can no longer believe this is accidental. I can only conclude that it is a deliberate decision to continue trying to sell this useless product.
Why I Love Zip Dry Adhesive
Zip Dry Adhesive is more costly than most scrapbook and paper craft adhesives on the market and it will dry up with age. However, despite these two negatives, it is hands down the best adhesive I have ever encountered.
This glue will attach anything to anything. It’s amazingly strong and durable. What’s more, once the glue has dried, your product will not fall to pieces. I have used glues, especially glue sticks, that work well at first but within a few months, the glued surfaces separate and your project comes to pieces.
I also like Zip Dry because it is repositional when wet, and because if you accidentally get a glob of glue where it is not wanted, you can let it dry a little and scrape if off with your finger. Usually no sign remains that glue was ever spilled in the first place.